Contact Our Support Team
We’re committed to delivering exceptional customer service to all our players across Australia. Whether you have questions about your account, need assistance with responsible gaming resources, or require technical support, our dedicated team is here to help you 24/7. Please select the most appropriate contact method below to ensure your inquiry reaches the right department quickly and efficiently.
Primary Contact Channels
- Live online chat support available during business hours for immediate assistance
- Email support at [email protected] for detailed inquiries and documentation
- Telephone support on 1800 234 567 for urgent matters requiring immediate attention
- Response times typically within 2 hours for chat and email during operating hours
Support Departments & Guidelines
- Account management and login issues directed to our technical team
- Payment inquiries and withdrawal requests handled by our finance department
- Responsible gaming concerns escalated to our player wellbeing specialists
- Complaints processed according to Australian gambling regulations and code of conduct
- Prepare your player ID and account email before contacting support
- All communications recorded for quality assurance and player protection purposes
Last updated: January 15, 2026