Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our gaming platform to enhance your experience, maintain security, and improve our services in accordance with Australian privacy laws and regulations. We are committed to transparency regarding our data collection practices and respect your right to make informed decisions about your online privacy.
1. What Are Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit our website or use our gaming platform. They contain information that can be retrieved by our servers during subsequent visits. Beyond traditional cookies, we also use similar technologies including web beacons, pixels, and local storage mechanisms to track user behaviour and preferences. These technologies help us understand how players interact with our platform, remember your settings, and provide personalised gaming experiences. Web beacons are transparent image files embedded in our website pages that transmit data back to our servers. Local storage, including HTML5 storage, allows us to store information directly on your device without relying solely on traditional cookies.
2. Types of Cookies We Use
Our platform utilises various categories of cookies, each serving specific functions to optimise your gaming experience and platform operations. Understanding these categories helps you make informed choices about your privacy preferences and online safety.
- Session cookies that expire when you close your browser and maintain your logged-in status during your gaming session
- Persistent cookies that remain on your device for extended periods, enabling us to remember your preferences and login credentials
- First-party cookies set directly by our domain to enhance functionality and user experience
- Third-party cookies from our service providers, analytics partners, and advertising networks for tracking and measurement purposes
- Authentication cookies that verify your identity and maintain secure access to your player account
- Preference cookies that remember your language selection, accessibility settings, and personal gaming preferences
- Performance cookies that collect data about how you navigate our platform and interact with gaming features
- Marketing cookies used to deliver targeted advertisements and promotional content relevant to your interests
3. Purposes of Cookie Usage
Cookies serve multiple essential functions on our platform, from ensuring your security to improving the overall gaming experience. We implement cookies for authentication and security purposes to verify your identity, protect your account from unauthorised access, and detect fraudulent activity. Performance and analytics cookies help us understand platform usage patterns, measure the effectiveness of features, and identify areas requiring improvement. These insights enable us to optimise loading times, fix technical issues, and enhance overall platform stability. Personalisation cookies remember your preferences, language settings, and gaming history, allowing us to tailor your experience and reduce the need to re-enter information repeatedly. Marketing and advertising cookies facilitate targeted promotional campaigns, measure advertising campaign effectiveness, and deliver content relevant to your interests while respecting your privacy.
4. Third-Party Service Providers and Cookies
We partner with reputable third-party service providers who may place cookies on your device for specific functions. These partners include analytics platforms that track user behaviour and platform performance, payment processors who secure financial transactions, customer support systems, and advertising networks delivering promotional content. Our third-party partners operate under strict data protection agreements and are required to comply with Australian privacy regulations. We do not control how these third parties use cookies, and we recommend reviewing their individual privacy policies for comprehensive information about their data practices. Popular analytics providers and advertising networks may use cookies to track your behaviour across multiple websites, enabling cross-site analysis and targeted advertising delivery.
5. Legal Basis for Cookie Usage Under Australian Law
Our cookie usage complies with Australian Consumer Law, the Privacy Act 1988 (Cth), and regulations administered by the Office of the Australian Information Commissioner. We obtain your consent before placing non-essential cookies on your device through clear notification at your first visit. Essential cookies necessary for platform functionality, security, and legal compliance are placed without prior consent, though we provide transparency about their usage. For players in different Australian jurisdictions, we respect state-based privacy considerations and data retention requirements. Our cookie practices align with gambling regulations enforced by state and territory authorities, ensuring we maintain appropriate records and implement responsible gambling measures through tracking technologies.
6. Managing and Controlling Cookies
You retain significant control over cookie placement on your device through browser settings and our platform controls. Within your account settings, you can adjust cookie preferences, select which tracking categories to allow, and withdraw consent for non-essential cookies at any time. Most web browsers provide options to manage cookies, including accepting all, rejecting all, or allowing selective cookie placement. You can also configure your browser to alert you whenever cookies are being set, enabling you to make case-by-case decisions about acceptance. Please note that blocking essential cookies may impair platform functionality, affect login capability, and limit your ability to access gaming features or complete transactions securely.
7. Browser-Specific Cookie Management Instructions
Different browsers offer distinct methods for managing cookies, and understanding your specific browser’s options empowers you to control your privacy effectively.
- Google Chrome: Access Settings, navigate to Privacy and Security, select Cookies and other site data, and adjust your preferences accordingly
- Mozilla Firefox: Open Preferences, select Privacy and Security, locate the Cookies and Site Data section, and configure your desired settings
- Safari: Open Preferences, select the Privacy tab, and choose your cookie handling preference from available options
- Microsoft Edge: Access Settings, select Privacy and Security, navigate to Cookies and site data, and customise your preferences
- Opera: Open Preferences, select Privacy and Security, locate the Cookies section, and adjust settings to your preference
- Internet Explorer: Access Internet Options, select the Privacy tab, and use the slider to set your cookie handling level
8. Do-Not-Track Signals and Opt-Out Mechanisms
Our platform respects Do-Not-Track signals sent by your browser, though we cannot guarantee all third-party service providers honour these requests identically. You can opt out of specific tracking technologies and advertising networks through industry opt-out mechanisms provided by organisations such as the Digital Advertising Alliance. We honour opt-out requests for marketing cookies and adjust your experience accordingly. However, opting out of performance cookies may limit our ability to identify and resolve technical issues affecting your gaming experience. Some tracking may continue for security purposes and legal compliance regardless of opt-out preferences.
9. Cookie Retention and Data Deletion
We retain cookies for varying periods depending on their function and legal requirements. Session cookies are automatically deleted when you close your browser, while persistent cookies remain until their expiration date or until you manually delete them. Performance and analytics data collected through cookies is typically retained for up to two years, enabling us to track trends and identify patterns. Authentication cookies persist for the duration of your account activity. In accordance with Australian data retention principles, we delete cookies containing personal information once they are no longer necessary for their original purpose, unless legal obligations require extended retention. You can request deletion of your cookies and associated data by accessing your account settings or contacting our support team directly.
10. Cookies and Responsible Gambling
We implement certain cookies specifically to support responsible gambling initiatives and protect vulnerable players. Tracking cookies monitor your gaming duration, deposit frequency, and wagering patterns to identify potentially problematic behaviour. When we detect patterns suggesting problem gambling, we use cookie data to trigger responsible gambling interventions, including pop-up reminders, session time limits, and deposit restrictions. Cookies facilitate your ability to set and maintain personal limits on your account, remembering your self-exclusion preferences and deposit boundaries across sessions. We never use cookies to target vulnerable players with promotional content intentionally. Instead, cookies help us provide appropriate warnings and encourage responsible play. These responsible gambling cookies cannot be disabled as they serve essential player protection functions required under Australian gambling regulations.
11. Updates to This Cookie Policy and Your Rights
We may update this Cookie Policy periodically to reflect changes in technology, regulatory requirements, or our practices. Significant changes will be communicated to registered players via email notification or prominent website announcement. Continued platform usage following policy updates constitutes your acceptance of modified terms. Under Australian Privacy Act provisions, you have the right to request information about what cookies we use, access cookie-related data we hold about you, and request corrections if information is inaccurate. You may lodge complaints regarding our cookie practices with the Office of the Australian Information Commissioner if you believe we have violated your privacy rights. Contact our customer support team for specific inquiries about our cookie practices or to exercise your privacy rights. Last updated: January 8, 2026.